Twice during the Covid19 pandemic, I needed servicing: one for a factory recall part, and another for my Sync radio system because the phone aspect stopped working. I am 72 years old and have conditions that put me in a high risk category when it comes to Covid19. My wife deals with TYPE 1 diabetes, so you can see we would have to be very careful, and have been, since the epidemic began. However, having to get our 2019 Escape the required servicing, we feared might be a problem. Well, I phoned Patti Stephen at the AutoNation Service Department at AutoNation, St. Petersburg and explained my situation. She was incredibly kind and helpful. She made arrangements to have a technician stop by our house after work who could install the new device Ford required. He was a very nice young man who treated us with respect and kindness and had the job done in a short time. What Patti and Ford, and this young technician, had saved us from a nightmare of concern for our well being. Next week, I phoned Patti again, after watching YouTube videos' and reading sites on Google about how to get my phone hooked up in the car again, and realizing this was not something I could handle on my own. Somehow our car phone hook-up got disconnected. This phone has been a wonderful asset of our Escape. Well, again, the people in the service department at Auto Nation Ford in St. Petersburg were awesome. Again, the tech person who works on the phone system came out to our home after work, and revamped the sync system so now it works wonderfully. And he took the time to show me some things to do that would be helpful in the future. He was another kind and respectful man who did the job right there in our driveway. Relief! A lot of relief! We have purchased our last two cars there, a new 2012 Mustang, and a new 2019 Escape. Even the purchasing of the vehicles was a low keyed, friendly, and a specifically helpful car buying experience. Now my son has purchased a car from there, and my son-in-law, a new Truck. What they did for us at the St Pete AutoNation Ford Service Department really made us feel like, after all is said and done, we are neighbors, and support each other. And they show us there, that a giant corporation does not have to sacrifice kindness and empathy and fairness. And I appreciate the opportunity to write this review, and give 5 Stars where 5 Stars are certainly due.
gabriel horn
Jun 14, 2020
