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Recent Reviews from AutoNation Ford St. Petersburg

Worse experience ever! We purchased a used 2021 Jeep Wrangler early last December. The entire process took over 8 hours. It’s the first time and probably the last time I will ever purchase a vehicle from a dealership. The lack of communication between the sales dept, finance and management is horrific to say the least. During the process of negotiating between the trade in of our current vehicle, it was agreed that the windshield on the Jeep would be replaced due to having 3 chips, a new key-fob, because it only came with one. And there were a few paint chips they agreed to touch up. It was approximately 3 weeks before we were scheduled for the windshield to be replaced and received the additional key-fob. Upon arrival we were told by the service department that we were not on the schedule and said the key-fob was not even ordered. I had even called our Salesman the day before to make sure everything was good to go because we had to rent another vehicle for the day. After trying to reach out to the salesman for help, he was no where to be found. We finally were able to reach the service manager who said the windshield was in and they would get it done but it would take a couple of days to do the paint touch up. So that part would need to be rescheduled. They said they would call us later that day when the windshield was done. We never received a call. Upon arrival to pick up the Jeep I noticed the paint area surrounding the windshield was gouged up and many scratches. This was done during the removal of the windshield prior to replacement. It was a horrible job. Again, our salesman was no where to be found. The service manager agreed and told us that it would be fixed when we bring it back in for the paint touch up. After waiting another week before we could take it in, we had to leave the Jeep and was assured it would be completed and ready to go 3 days. Once again, after the 3 days and no response, we finally received a call back stating it would be another day. When we arrived the following day to pick up our Jeep, The paint job around the the wind shield was a mess. And the windshield was not even seated properly. It was so bad that there was a loud whistling noise coming from around the upper passenger side of the windshield. They made a bad job even worse! Again, the salesman was nowhere to be found. We demanded to speak with the dealership manager. He agreed and was taken back after finding out all that we’ve been through. He assured us that it was all going to be taken care of. We ended up having to leave the Jeep there again. Finally after another week without a vehicle we finally was able to pick it up. Even though we were not completely satisfied with the quality of work, we were through with all the run around and the lack of communication. We always had to contact them after being told we would receive a call. The reason for the delay on this review is because, I wanted to wait until the 90 day warranty was up. I have no trust in this dealership and would never recommend anyone to do business with them. Again, one of the worst experiences we ever had to endure.

Ray Roenicke Mar 28, 2023

I had the worst customer service experience at this dealership! I do not recommend bringing your vehicle here for many reasons. 1) Neither the service manager nor the service director would communicate with me. They each promised to call me by the end of the day yesterday to tell me what was going on with my vehicle & I never heard back from them. The GM never even bothered to return my call! They don't care about your satisfaction, your vehicle, and certainly not about providing customer service. 2) They had my 2020 Ford Explorer ST for the last 17 days to fix a seat rattle & do an oil change. My car has been to this dealership 3 other times for the same issue & each time I'm told it's fixed & it was not. They finally called today, after my multiple attempts to get information, and said it was ready for pickup. When I got there I was told they DID NOT FIX my car & to take it elsewhere with no explanations! I didn't sign anything, wasn't given any service paperwork or documentation about what had been done to my vehicle in the last two weeks (that's under warranty). Plus the sticker on my visor still says my vehicle is due for an oil change this month. 3) On top of that, Autonation Ford St Pete provided a loaner through Hertz. On day 12, I got a call from them basically accusing me of stealing the car because it was so far past due & Ford didn't extend the rental agreement. 4) As if that isn't enough, the service technicians drove my Explorer ST 42 miles over 17 days. I have proof in my Savy Driver app that shows my vehicle all the way to downtown St Petersburg with rapid acceleration & hard braking. That is not a test drive, it's a joy ride! Nothing was wrong with my engine or brakes & you can hear the seat rattle while driving in their parking lot. So I'm definitely not buying their test drive excuse - its BS. Do yourself a favor & go to another Ford dealership, or save the hassle completely & don't buy a Ford! The whole "Fix Or Repair Daily" is real. Anxiously awaiting my call from Fords Corporate Customer Experience Specialist!

Bridget Bancs Oct 6, 2022

I recently purchased a Tesla Y from this dealership and was assured it had the Full Self Driving feature installed as I told the sales person this was a requirement for the purchase. When I went to use the feature I found that it was not actually installed on this vehicle. This is a $12k option to add. I wouldn’t have purchased the car had I not been told it wasn’t there. The pricing was in line with other comparable vehicles I was looking at so I was aware if it’s availability and the price was similar to the others I had found. When I inquired About this and a couple of other small Issues less than a week later I was lied to and told the option wasn’t available and given no support on any of the other issues either. I do love the car, but the dishonesty, lack of service and support is more than disappointing especially when making a purchase such as this and now having to spend another $12k for an option that was included in comparable cars at other dealerships. After seeing a comment seeking resolution on another ratings site I had posted to I called and spoke with Natalie at the dealership…. I can now comfortably say I would sooner purchase a car from anyone else in this world than this dealership. Steer clear, there are many other places to purchase a vehicle where you won’t be lied to!! Not only was Natalie outright rude about the entire situation there was no ambition to seek resolution only defend the incorrect information that I received from the sales person in the first place. She also noted that since it was a Ford dealership that it was my fault that they were not knowledgeable enough to represent the car appropriately and I should have purchased at my own risk… This was from a representative of the dealership that sold the car! Are you kidding me? When I suggested that if they didn’t want to bother to have enough knowledge of the vehicle to not misrepresent it to consumers such as myself maybe they should not sell cars other than Fords it seemed to set her off into an even more unprofessional tangent. Sorry, but if you are going to have a vehicle on your lot, shouldn’t you be aware of it’s available options and general knowledge of the car itself? I am somewhat dumbfounded as to why they’d waste my time with a response from the moments I have just wasted arguing with this person who had no intent on any sort of making this disappointing transaction any better… Again, go someplace else. These people aren’t worth the time!

Travis Kruger Apr 11, 2022

I'm neutral on AutoNation at this point - hopeful that the guy (Kelly) they just brought in can sort out and fix their customer service issues. They continue to send me emails to leave a review - so here it is. I contacted AutoNation, where I have bought 4 vehicles over the past 15 years, to address a recall on my Ford Explorer. I was told "that part is on back-order. Call us back in about 6 weeks". What should have happened was I should have been assigned a service advisor, a work order written, parts ordered with a promise to call when they came it. I persisted with the girl at AutoNation but she insisted she "didn't have a list up here" and was not interested in helping me further. I contacted Ford directly to report the negative experience with AutoNation and suggested they were resisting honoring the recall notice. Ford recommended I call Walker Ford, which I did, and got the response I expected from AutoNation. I called back and left a message for the GM of the AutoNation store - telling him my experience (on a voice mail). To his credit, he called me back and personally followed up, ordered the parts, and invited me back in to get the recall resolved. When I showed up for my appointment, the service advisor had no idea why I was there. My transaction went all the way to the GM, and yet he had no idea why I was there. He should have been prepped - indeed he should have had my paperwork in his hand when he walked to my vehicle - he didn't. That's not a reflection on him as much as it is a reflection on the dealership's systems and practices (actually lack thereof) I found my service advisor to be unresponsive to simple requests, by text - which he preferred. Simple requests like "what is the status of my vehicle?" He simply would not respond. So I personally went there and was met with excuse after excuse as to why he failed to respond to my text messages. He failed, in my mind, the simplest of tasks - keeping me informed and continuing to set, or reset, my expectations. I was not happy and was made even less so by another person at the dealership who attempted to suggest I had no valid reason for being upset. I was then taken to Kelly, the new Service Manager, who de-escalated the situation and personally took it from there. From that point forward, my experience was as I had come to expect from years past dealing with that dealership. Point is - somewhere over the past couple of years I had noticed a huge decline in their customer service. But, after having a long discussion with Kelly, it seems AutoNation has recognized that and brought Kelly in to sort it out. I'm hopeful he'll get it sorted, but at this point I would not want to deal with them again.

William Brett Husselbaugh Apr 2, 2021

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